Support Article
Ancillary questions are missing for RC83 CC2
SA-8169
Summary
Ancillary questions are missing for Reason Code (RC) 83, and Condition Code (CC) 2. The question:
"Was the account number used fictitious and no authorization was obtained?" including both 'True' and 'False' values are missing in the 'Answer Ancillary Questions' screen
Expected Behaviour:
-For all Visa Europe (VE) transactions ONLY, after selecting "No" and/or leaving "Yes" and 'No' value unchecked to the ancillary question "Was the account number used fictitious and no authorization was obtained?"
The agent must be presented with red "X" beside the ancillary question 'What was the status of the card at the time of the transaction?', when there is NO option selected from this ancillary question
-For all Visa Europe (VE) transactions ONLY, after selecting "Yes" to the ancillary question "Was the account number used fictitious and no authorization was obtained?"
The CFO agent must NOT be presented with red "X" beside the ancillary question 'What was the status of the card at the time of the transaction?', when there is NO option selected from this ancillary question
Error Messages
None
Steps to Reproduce
This impacts Visa Europe transactions
Root Cause
The root cause of this problem is a defect in Pegasystems’ code/rules. See above.
Resolution
Resolved via HFix-21520
Tags:
Published June 12, 2015 - Updated October 8, 2020
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