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Support Article

Application Document get garbled

SA-21119

Summary



Application Document Generation does not support Japanese characters completely. If we add Japanese characters on description, business objective or specification in application overview and generate application document, some characters were altered with special characters. This happens even Japanese Language pack is installed.

Error Messages


Steps to Reproduce



Generate Application highLevel document with Images or attachments in between the content of sections

Root Cause



A defect in Pegasystems’ code or rules. This issue happens only in Localized environment and when we have Images or attachments in between the content of sections.

Resolution



HFix-26576 resolved the issue.

Published March 23, 2016 - Updated October 8, 2020

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