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Support Article

Application does not through DWA URL access

SA-12366

Summary



User application is being accessed from company portal through DWA URL's.
User has a option to create href links in Company Portal. By using this DWA URL user creates the href link to open it.
When the user clicks the link in IE either left or open in tab (right click) the application opens within seconds with out issues. In case of chrome, the application opens when the user right clicks and opens in tab window but where as majority times the user directly clicks the link using the left click and it gets hanged. Ultimately user has to kill the chrome session that kills other pages too.


Error Messages



Web page responsive dialog box to kill the pages.

Steps to Reproduce



Create DWA URL as href and open in URL in Chrome.

Root Cause



The root cause of this problem is defect/misconfiguration in the operating environment. It was working when user tried to create sample html page with DWA URL.
The Fiddler request/responce are equal for working and non-working scnario. Considering this, suspect the issue is specific to Chrome when it is accesed through Companay Website.

Resolution



This issue is resolved through the following local change: 
Add target to the href tags to always open in new tab. 

<a href="https://community.pega.com/xyz.html" target="_blank"> Link </a>
<a href="https://community.pega.com/xyz.html" target="_self"> Link </a>
<a href="https://community.pega.com/xyz.html" target="_parent"> Link </a>
<a href="https://community.pega.com/xyz.html" target="_top"> Link </a>
<a href="https://community.pega.com/xyz.html" target="framename"> Link </a>

where
_blank: Opens the linked document in a new window or tab
_self: Opens the linked document in the same frame as it was clicked (this is default)
_parent: Opens the linked document in the parent frame
_top: Opens the linked document in the full body of the window
_framename: Opens the linked document in a named frame

Published August 30, 2015 - Updated October 8, 2020

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