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Support Article

Application Explorer and Guardrail Warnings gadget do not load



Post upgrade to Pega 7.2.2, the Application Explorer and Guardrail Warnings gadget do not load in the Designer Studio.

Error Messages

Error in the Fiddler:

[{"channel":"/meta/unsucessful" ,"error":"G03::Received non blocking service request but AsyncServiceManager is not initialized. Check if prconfig setting 'asyncservices/enable' is set to 'true'." ,"successful":"false" ,"advice":{ "reconnect":"none" } } ]

Steps to Reproduce

  1. Log in to the Designer Studio. The Guardrail Warnings gadget section does not load.
  2. Click the Application Explorer.

Root Cause

A defect or configuration issue in the operating environment. Additionally, the asyncservices/enable in the prconfig file was set to False.


Perform the following local-change:
  1. Navigate to the prconfig file.
  2. Set asyncservices/enable to True.
  3. Clear the Cache tables and restart the server.

Published February 20, 2018 - Updated October 8, 2020

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