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Application not responding after clicking on the "Accept" button



Application does not respond after clicking on the "Accept" button in NBAA.

Error Messages

fail Unable to synchronize on requestor H0AD087632E5974672EA8C61024C14DD9 within 120 seconds: (thisThread = http-bio-8443-exec-37) (originally locked by = http-bio-8443-exec-36) (finally locked by = http-bio-8443-exec-36) Unauthenticated or not available No ID available PegaRULES 7.10 ML7 (coreAssemblyCached_717_644)

Steps to Reproduce

1. Launch the NBAA Portal.
2.Start >Customer NBA Interaction.
3.Select a reason and the Customer Treatment link enabled.
4.From the Customer Treatment screen, click on Accept button.
Progress icon displays for more than 10 minutes and the next screen never gets displayed.

Root Cause

The hung threads indicates that HTTP request is failing while setting the response to Adaptive Decision Manager (ADM).

"http-bio-8443-exec-8" Id=304 in RUNNABLE (running in native)
BlockedCount : 2, BlockedTime : -1, WaitedCount : 2, WaitedTime : -1
at Method)
- locked [email protected]

- locked [email protected]

at org.springframework.remoting.httpinvoker.SimpleHttpInvokerRequestExecutor.validateResponse(
at org.springframework.remoting.httpinvoker.SimpleHttpInvokerRequestExecutor.doExecuteRequest(
at org.springframework.remoting.httpinvoker.AbstractHttpInvokerRequestExecutor.executeRequest(
at org.springframework.remoting.httpinvoker.HttpInvokerClientInterceptor.executeRequest(
at org.springframework.remoting.httpinvoker.HttpInvokerClientInterceptor.executeRequest(
at org.springframework.remoting.httpinvoker.HttpInvokerClientInterceptor.invoke(
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(
at $Proxy79.insertFactRecords(Unknown Source)
at com.pegarules.generated.pxInsertRecordsFromPages_071011_nNFU5kwAtj9QKN1Qvhl_Nw.pxInsertRecordsFromPages07_10_11(
at com.pegarules.generated.pxInsertRecordsFromPages_071011_nNFU5kwAtj9QKN1Qvhl_Nw.invoke(

To trace the actual error, modified the actions on the Accept button by removing the 'finishassignment' and running the Flow again. The setResponse call to ADM was failing due to missing Jar file (geronimo-jta_1.1_spec-1.1.1.jar) in the classpath.


Issue is resolved by adding the missing jar file (geronimo-jta_1.1_spec-1.1.1.jar) to Tomcat lib directory as per the DSM installation document.

Published May 5, 2015 - Updated October 8, 2020

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