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Support Article

Application is unable to establish connection with AES



The application is unable to establish a connection to the Autonomic Event Services (AES) server.

Error Messages


Steps to Reproduce

Upgrade to PegaCall 7.3.1 using Java 7.

Root Cause

prchannelservices shipped with PegaCall 7.3.1 GA was compiled in Java 8 without the Compatibility option.


Apply the following hotfixes:
  1. HFix-39775
  2. HFix-40042

Published January 31, 2019 - Updated December 2, 2021

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