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Support Article

Application is unable to establish connection with AES

SA-52648

Summary



The application is unable to establish a connection to the Autonomic Event Services (AES) server.


Error Messages



UnsupportedClassVersionError:com/pega/pegacti/core/Version


Steps to Reproduce



Upgrade to PegaCall 7.3.1 using Java 7.


Root Cause



prchannelservices shipped with PegaCall 7.3.1 GA was compiled in Java 8 without the Compatibility option.


Resolution



Apply the following hotfixes:
  1. HFix-39775
  2. HFix-40042

Published January 31, 2019 - Updated December 2, 2021

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