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Support Article

Applied DSS changes do not take effect

SA-98263

Summary



The default Alert threshold Dynamic System Setting (DSS) is modified. In the Pega Predictive Diagnostic Cloud (PDC), the Connector Alerts events that exceeded 1000ms display instead of the DSS changes made for the alerts. By default, the value is 1000ms.

For example,

The following DSS is created to override the Connector threshold to 4000 ms:


prconfig/alerts/connectors/totalrequesttime/threshold/default = 4000 ms

The Connector alerts that exceeded 1000ms display in the PDC instead of 4000ms.


Error Messages



Not Applicable


Steps to Reproduce



Not Applicable


Root Cause



After changes were made to the DSS, the servers were not restarted.


Resolution



As a local-change, restart all the servers.
Suggest Edit

Published January 28, 2020 - Updated December 2, 2021

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