Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

April compliance rules incorrect behavior



You have a transaction which fulfills the following conditions:
  • Mechant Category Code is 6010
  • Region is "US"
  • Transaction amount is greater than $5000
The output is not the expected one.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create dispute for VISA card.
  2. Qualify Disputes.
  3. Choose 'Processing error and double billing' option from the RCA screen.

Root Cause

The root cause of this problem is a defect in customer application code/rules. HFix-21106 was not installed correctly.


This issue is resolved by reinstalling HFix-21106 and following the installation instructions.

Published January 31, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us