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Support Article

Article rating is not updated

SA-82193

Summary

User rates an article by clicking the Thumbs up or Thumbs down icon for the article which is previously rated by a different user. However, the rating for the article is not updated.


Error Messages

Tracer error:

INSERT INTO XXX.pfw_km_link_rating (pzInsKey , pxCommitDateTime , "PXCREATEDATETIME" , "PXCREATEOPERATOR" , "PXCREATEOPNAME" , "PXCREATESYSTEMID" , "PXINSNAME" , "PXLINKEDCLASSFROM" , "PXLINKEDCLASSTO" , "PXLINKEDREFFROM" , "PXLINKEDREFTO" , "PXOBJCLASS" , "PXSAVEDATETIME" , "RATING") VALUES (? , CURRENT_TIMESTAMP , ? , ? , ? , ? , ? , ? , ? , ? , ? , ? , ? , ?) 
<PEGAFW-KM-LINK-RATING YYY!PEGAFW-KM-WORK KCP-292> <<null>> <visingh> <<null>> <<null>> <YYY!PEGAFW-KM-WORK KCP-292> <<null>> <<null>> <PEGAFW-KM-WORK KCP-292> <<null>> <PegaFW-KM-Link-Rating>
 


Steps to Reproduce

  1. Log in as KMSysAdmin
  2. Open the Knowledge portal
  3. Open the Help site
  4. Open an article (which has a rating) on the Help portal
  5. Click the Thumbs up or Thumbs down icon


Root Cause



A defect in Pegasystems’ code or rules.
 

Resolution



Apply HFix-53992.

 

Published December 2, 2021

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