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Articles pending a scheduled review not processed as expected



Articles which have a Review scheduled are routed to an incorrect work basket. Hence, the articles are not processed on the specified Review date.

Error Messages

Not Applicable

Steps to Reproduce

Add a scheduled review date to an article.

Root Cause

The ExternalKMUser access group  should point to the custom application. Currently, this access group points to the out-of-the-box Pega Knowledge Management application.


Perform the following local-change:
  1. Ensure that the ExternalKMUser access group points to the custom application.
  2. Add the KMDefault to the work group list to modify the work group for the operator.
Suggest Edit

Published December 2, 2021

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