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Support Article

Assignment Begin button unresponsive in SnapStart URL

KCP-131

Summary



On opening a work object (assignment) from an email link using the pyMobileSnapStart activity, the Begin button does not respond. As a result, the user is unable to open assignments.


Error Messages



Not Applicable


Steps to Reproduce

  1. Open the work object link from an email. The work object is assigned to a work basket.
  2. Click the Begin button.


Root Cause



An issue in the client application code or rules.
In the pyMobileSnapStart case, both the SnapStart harness (Work-!Review) and the portal Chrome harness are executed to display the complete portal, which results in a mismatch. That is, both the harnesses have different templating status which is not supported in the pyMobileSnapStart or the TopNavigation portal.


Resolution



Perform the following local-change:
  1. Open the harness which displays in the SnapStart URL.
  2. Click the Advance tab.
  3. Select 'Yes' for 'Enable UI templatization'.
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Published December 2, 2021

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