Support Article

Assignment details is not showing in case content section

SA-26347

Summary



Post upgrade from PRPC 6.2sp2 to Pega 7.1.9, assignment details are not showing in case content section of the work object which is called in portal. Even in the clipboard assignment details are missing in CaseContent page.

Error Messages



No Error Messages
 

Steps to Reproduce

 
  1. Include pyAssignmentListGadget section in OOTB pyCaseBody section.
  2. Create an workobject.
  3. Check whether open assignments are visible in case contents section

Root Cause



An issue in the custom application code or rules. While enabling the Open assignments checkbox in case contents section, OOTB pyPopulateCaseContents activity is customized.

Resolution



Here’s the explanation for the reported behavior:

issue is because of customization in  pyPopulateCaseContents activity, using the OOTB pyPopulateCaseContents activity resolved the issue

Published August 3, 2016 - Updated August 5, 2016

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