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Support Article

Assignment Flow does not save Routing configuration



In the Assignment routing  option, the 'Route to' operator is selected. On Submit and Save, the system does not retain the operator ID. On clicking Refresh or Close, and opening the flow, the Operator option is blank.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a flow.
  2. Open an assignment and select 'Route to' option as Operator.
  3. Select an operator from the autocomplete.
  4. Click Submit.
  5. Click Save.
  6. Click Refresh.

Root Cause

A defect in Pegasystems’ code or rules: Out-of-the-box pyUpdateModifiers activity.

The pyUpdateModifiers activity is an Available rule. A When condition present in Step 2 includes .pyCategory=="FlowStandard ".

A space is present after the text, FlowStandard.


As a local-change, remove the space after the text FlowStandard in.pyCategory=="FlowStandard ".

Alternatively, update to Pega Platform 8.1.6.

Published December 2, 2021

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