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Assignment Instructions when transferred to a WB do not work

SA-83517

Summary



Assignment instructions do not work when transferred to workbaskets. This works for a worklist.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create a new case.
  2. Transfer the case to a workbasket.
  3. Provide Assignment instructions (which are present in the Advanced options). For example, test. This is modified to 'test(test)'.


Root Cause



A defect in Pegasystems’ code or rules.
In the ReassignToWorkBasket activity, if param.instructionNote had a value, then the value was appended to 'newAssignpage.pyInstructions'. In the Work-.pyReassignAssignment activity's Step 8 (Call Reassign), the InstructionNote parameter was sent which caused the issue.


Resolution



Apply HFix-54772.

Published August 19, 2019 - Updated October 8, 2020

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