Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Assignment processing error



When a user attempts to process a work object while the server is being restarted or a service is not available, the work object is routed to the ConnectionProblem flow.  The assignment link displayed is "Process: ConnectionProblem - Assigned To: - Next Step: Service Unavailable".  An error occurs when trying to open this assignment to resume the flow.

Error Messages

Unable to open an instance using the given inputs: ASSIGN-WORKBASKET SAMPLE-WORK W-1!CONNECTIONPROBLEM

Steps to Reproduce

Process a work object when the server is restarted or access a particular flow when the corresponding service is unavailable.

Root Cause

The ConnectionProblem flow routes the assignment to the IncompleteConnections workbasket, which has a service level rule to retry the work object.  The agent was unable to process the item so a broken queue item was generated and the assignment was included on the Workbasket Assignment Errors report.  The Administrator reviewing the assignment errors deleted the assignment.


Instead of deleting the error assignment, the Administrator should open the assignment in the IncompleteConnections workbasket and select the appropriate flow action to resume or cancel the flow.

Published June 12, 2015 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us