Summary

The AssociateOutboundInteraction activity in PegaAppCA:08-01-01 does not contain a property set, pySiteID to D_CTILinkInfo.pySiteID in step 3 of the activity. If PegaCALL is configured with SiteID, the system generates error stacktrace from the pygetinteractioninternal activity at step 4 and getinteraction activity at step 2. 

Error Messages

[MSG][Unable to read updated Call Interaction for IDAvayaPROD1!11329][STACK][java.lang.Throwable
com.pegarules.generated.activity.ra_action_getinteraction_d5afb3fbff12b01cee2107bd4a328dcf.step2_circum0(ra_action_getinteraction_d5afb3fbff12b01cee2107bd4a328dcf.java:308)
at com.pegarules.generated.activity.ra_action_getinteraction_d5afb3fbff12b01cee2107bd4a328dcf.perform(ra_action_getinteraction_d5afb3fbff12b01cee2107bd4a328dcf.java:99)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2695)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10961)
at com.pegarules.generated.activity.ra_action_pygetcallinteraction_0fa09e78b682d2a7a129fee3668420b9.step3_circum0(ra_action_pygetcallinteraction_0fa09e78b682d2a7a129fee3668420b9.java:381)
at com.pegarules.generated.activity.ra_action_pygetcallinteraction_0fa09e78b682d2a7a129fee3668420b9.perform(ra_action_pygetcallinteraction_0fa09e78b682d2a7a129fee3668420b9.java:115)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2695)
at com.pega.pegarules.exec.internal.declare.infengine.pages.DeclarativePageDirectoryImpl.runRule(DeclarativePageDirectoryImpl.java:1218)
at com.pega.pegarules.exec.internal.declare.infengine.pages.DeclarativePageDirectoryImpl.runLoadActivity(DeclarativePageDirectoryImpl.java:461)
at com.pega.pegarules.session.internal.mgmt.base.handler.ReadOnlyDataPageHandler.loadDataPage(ReadOnlyDataPageHandler.java:258)
at com.pega.pegarules.session.internal.mgmt.base.handler.ReadOnlyDataPageHandler.findDataPageInner(ReadOnlyDataPageHandler.java:482)
at com.pega.pegarules.session.internal.mgmt.base.handler.ReadOnlyDataPageHandler.findDataPage(ReadOnlyDataPageHandler.java:408)
at com.pega.pegarules.session.internal.mgmt.base.AbstractPageDirectory.findDataPageInCurrentDir(AbstractPageDirectory.java:949)
at com.pega.pegarules.session.internal.mgmt.base.AbstractPageDirectory.getDirectPage(AbstractPageDirectory.java:729)
[MSG][Unable to locate Call Interaction with ID 14789][STACK][java.lang.Throwable
at com.pegarules.generated.activity.ra_action_pygetinteractioninternal_d4fbd57f55e41b59be2a74181d44b027.step4_circum0(ra_action_pygetinteractioninternal_d4fbd57f55e41b59be2a74181d44b027.java:511)
com.pegarules.generated.activity.ra_action_pygetinteractioninternal_d4fbd57f55e41b59be2a74181d44b027.perform(ra_action_pygetinteractioninternal_d4fbd57f55e41b59be2a74181d44b027.java:146)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2695)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10961)
at com.pegarules.generated.activity.ra_action_getinteraction_d5afb3fbff12b01cee2107bd4a328dcf.step1_0_circum0(ra_action_getinteraction_d5afb3fbff12b01cee2107bd4a328dcf.java:192)
at com.pegarules.generated.activity.ra_action_getinteraction_d5afb3fbff12b01cee2107bd4a328dcf.perform(ra_action_getinteraction_d5afb3fbff12b01cee2107bd4a328dcf.java:78)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2695)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10961)
at com.pegarules.generated.activity.ra_action_pygetcallinteraction_0fa09e78b682d2a7a129fee3668420b9.step3_circum0(ra_action_pygetcallinteraction_0fa09e78b682d2a7a129fee3668420b9.java:381)
at com.pegarules.generated.activity.ra_action_pygetcallinteraction_0fa09e78b682d2a7a129fee3668420b9.perform(ra_action_pygetcallinteraction_0fa09e78b682d2a7a129fee3668420b9.java:115)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2695)
at com.pega.pegarules.exec.internal.declare.infengine.pages.DeclarativePageDirectoryImpl.runRule(DeclarativePageDirectoryImpl.java:1218)
at com.pega.pegarules.exec.internal.declare.infengine.pages.DeclarativePageDirectoryImpl.runLoadActivity(DeclarativePageDirectoryImpl.java:461)
at com.pega.pegarules.session.internal.mgmt.base.handler.ReadOnlyDataPageHandler.loadDataPage(ReadOnlyDataPageHandler.java:258)

Steps to Reproduce

Create an outbound call. The SiteID property is empty on the CallInteraction page (PegaCA-CTI-Call).

Root Cause

Resolution