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Support Article

Async operation timed out error in log during onchange activity

SA-5770

Summary



Async operation timed out error is logged in log during onchange activity is getting triggered. No error is shown in screen. Screen is freezing and it keeps showing busy indicator; Have to close the session and re-login.

Error Messages



Error in PegaRULES log file:
2014-09-29 04:06:15,359 [ WebContainer : 21] [ ] [ ] ( web.impl.WebStandardImpl) ERROR - <IP> Problem retrieving input data: java.net.SocketTimeoutException: Async operation timed out


Error in SystemOut log file

[11/19/14 18:29:25:379 CST]     FFDC Exception:java.net.SocketTimeoutException SourceId:com.ibm.ws.webcontainer.channel.WCCByteBufferInputStream ProbeId:102 Reporter:[email protected]
java.net.SocketTimeoutException: Async operation timed out
    at com.ibm.ws.tcp.channel.impl.AioTCPReadRequestContextImpl.processSyncReadRequest(AioTCPReadRequestContextImpl.java:189)
......
    at com.ibm.ws.webcontainer.srt.http.HttpInputStream.read(HttpInputStream.java:325)
    at com.pega.pegarules.web.impl.HttpUtilities.getPostBytes(HttpUtilities.java:473)
......
    at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
    at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1604)
Caused by: com.ibm.io.async.AsyncTimeoutException(Async operation timed out, [Timeout, rc=0])
    at java.lang.Throwable.<init>(Throwable.java:67)
    at com.ibm.io.async.AsyncException.<init>(AsyncException.java:42)


Steps to Reproduce



No specific steps

Root Cause



From java stack trace, error is coming from the WebSphere webcontainer layer.

Resolution



Based on the java stack in the error, it is thrown from the IBM WebSphere WebContainer code, hence IBM support is engaged for further troubleshooting.

Published January 31, 2016 - Updated October 8, 2020

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