Support Article
Async operation timed out error in log during onchange activity
SA-5770
Summary
Async operation timed out error is logged in log during onchange activity is getting triggered. No error is shown in screen. Screen is freezing and it keeps showing busy indicator; Have to close the session and re-login.
Error Messages
Error in PegaRULES log file:
2014-09-29 04:06:15,359 [ WebContainer : 21] [ ] [ ] ( web.impl.WebStandardImpl) ERROR - <IP> Problem retrieving input data: java.net.SocketTimeoutException: Async operation timed out
Error in SystemOut log file
[11/19/14 18:29:25:379 CST] FFDC Exception:java.net.SocketTimeoutException SourceId:com.ibm.ws.webcontainer.channel.WCCByteBufferInputStream ProbeId:102 Reporter:com.ibm.ws.webcontainer.channel.WCCByteBufferInputStream@fe70fe7
java.net.SocketTimeoutException: Async operation timed out
at com.ibm.ws.tcp.channel.impl.AioTCPReadRequestContextImpl.processSyncReadRequest(AioTCPReadRequestContextImpl.java:189)
......
at com.ibm.ws.webcontainer.srt.http.HttpInputStream.read(HttpInputStream.java:325)
at com.pega.pegarules.web.impl.HttpUtilities.getPostBytes(HttpUtilities.java:473)
......
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1604)
Caused by: com.ibm.io.async.AsyncTimeoutException(Async operation timed out, [Timeout, rc=0])
at java.lang.Throwable.<init>(Throwable.java:67)
at com.ibm.io.async.AsyncException.<init>(AsyncException.java:42)
Steps to Reproduce
No specific steps
Root Cause
From java stack trace, error is coming from the WebSphere webcontainer layer.
Resolution
Based on the java stack in the error, it is thrown from the IBM WebSphere WebContainer code, hence IBM support is engaged for further troubleshooting.
Published January 31, 2016 - Updated October 8, 2020
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