‘Attach and Hold’ configuration does not work in Smart Dispute
‘Attach and Hold’ configuration does not work in Smart Dispute.
Steps to Reproduce
- Change the PegaCard-Sd-Dispute-MC-.DisputeResolutionForm1240 email type correspondence rule to ‘Attach and Hold’
- Create a claim in Smart Dispute and process the claim to create Dispute Resolution form (DRF). A fix correspondence assignment is created as system sends the email.
A defect in Pegasystems’ code or rules.