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Support Article

‘Attach and Hold’ configuration does not work in Smart Dispute

SA-48458

Summary



‘Attach and Hold’ configuration does not work in Smart Dispute.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Change the PegaCard-Sd-Dispute-MC-.DisputeResolutionForm1240 email type correspondence rule to ‘Attach and Hold’
  2. Create a claim in Smart Dispute and process the claim to create Dispute Resolution form (DRF). A fix correspondence assignment is created as system sends the email.


Root Cause



A defect in Pegasystems’ code or rules.

Resolution



Apply HFix-39859.


Suggest Edit

Published January 8, 2018 - Updated October 8, 2020

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