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‘Attach and Hold’ configuration does not work in Smart Dispute



‘Attach and Hold’ configuration does not work in Smart Dispute.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Change the PegaCard-Sd-Dispute-MC-.DisputeResolutionForm1240 email type correspondence rule to ‘Attach and Hold’
  2. Create a claim in Smart Dispute and process the claim to create Dispute Resolution form (DRF). A fix correspondence assignment is created as system sends the email.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-39859.

Suggest Edit

Published January 8, 2018 - Updated October 8, 2020

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