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Support Article

Attached file does not show file extension



File attached through Add functionality does not show file extension.

Error Messages

Not Applicable

Steps to Reproduce

Attach a file using Add option available under Attachments tab of a work item. 


Root Cause

The reported behavior is by design, and an expected one. The Attachments tab displays the following:
  • Type of attachment in form of icons adjacent to the file name
  • The name of the attached file
  • The creator of the attachment, that is, the operator who attached the file
  • The date and time of attachment


Files with extensions .doc and .docx represent an MS Word file, the file type rather than its extension is displayed.

Published March 1, 2016 - Updated October 8, 2020

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