Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Attached file does not show file extension

SA-20426

Summary



File attached through Add functionality does not show file extension.

Error Messages



Not Applicable

Steps to Reproduce



Attach a file using Add option available under Attachments tab of a work item. 

    

Root Cause



The reported behavior is by design, and an expected one. The Attachments tab displays the following:
  • Type of attachment in form of icons adjacent to the file name
  • The name of the attached file
  • The creator of the attachment, that is, the operator who attached the file
  • The date and time of attachment

Resolution



Files with extensions .doc and .docx represent an MS Word file, the file type rather than its extension is displayed.

Published March 1, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us