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Support Article

Attaching content on mobile device leads to overcompressed image

SA-20427

Summary



Uploading content through out-of-the-box Pega client leads to small-sized and overcompressed image.

Error Messages



Not Applicable

Steps to Reproduce



1. Use out-of-the-box pxAttachContent control to attach image to Pega work object.
2. Attach an image through mobile Pega client. This leads to small-sized and overcompressed image in attachment.
3. Attach an image through mobile browser. This leads to undistorted image in attachment.

Root Cause



The image has already been compressed at the beginning of Pega uploading process by activity Work-.pzAttachFileHCWrapper. Image content size at this point is already about 20-50KB instead of actual size 1.5-2 MB.

Resolution



This issue is addressed in Pega 7.2 release.
Suggest Edit

Published March 2, 2016 - Updated October 8, 2020

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