Attaching file sometimes fails
SummaryAttaching a file to a work object sometimes fails and outputs a screen with raw ASCII characters and an application server error.
The issue is happening in UAT where we are accessing the URL through AccessManager.
Error MessagesNot applicable.
Steps to Reproduce1) Open the attachment modal dialog.
2) Try to attach files, or cancel the attachment.
Root CauseA defect or configuration issue in the operating environment.
The issue is due to third party software.
The issue occurs when we try to attach a document through access manager URL.
Access through direct URL functionality is working fine.
Published September 9, 2016 - Updated October 5, 2016