Support Article

Attaching file sometimes fails



Attaching a file to a work object sometimes fails and outputs a screen with raw ASCII characters and an application server error.
The issue is happening in UAT where we are accessing the URL through AccessManager.

Error Messages

Not applicable.

Steps to Reproduce

1) Open the attachment modal dialog.
2) Try to attach files, or cancel the attachment.

Root Cause

A defect or configuration issue in the operating environment.
The issue is due to third party software.



The issue occurs when we try to attach a document through access manager URL.
Access through direct URL functionality is working fine.

Published September 9, 2016 - Updated October 5, 2016

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