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Support Article

Attachment list not getting sorted [Descending order]

SA-13359

Summary



The attachment in the attachments screen are categorized as Email, File, URL in that order. The users are not able to sort based on Attachment type.


Error Messages



Not Applicable.


Steps to Reproduce



1. Create a work object and add a few attachments of type Email,File and URL. These are categorized by attachment type by default.
2. Go to the attachments screen and try to sort on them.


Root Cause



The sorting on attachments is not supported at run time.

Resolution



Here’s the explanation for the reported behavior: Sorting on the attachments is not supported. The attachments data is fetched using an out of the box list view. There is no option to sort on the category while fetching the data using the list view. However this list view can be replaced with a report definition where a group by and sort option can be used to sort while fetching the data.

 

Published August 31, 2015 - Updated October 8, 2020

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