Support Article

Attachment window not attaching when even after clearing errors.



The user has mandatory fields on parent screen, on click of submit button validation is been thrown. When errors are on the parent screen user is not able add attachments.

Error Messages

No error message

Steps to Reproduce

  1. Configure a form with some properties and validations.
  2. Also configure a button to attach a file as modal local action.

Root Cause

A software use or operation error : User configuration.
User has configured custom error section, w
hen we launch the attachment modal window, than ProcessAction activity clear the page set messages from clipboard. However in UI, error messages were displayed in error section. Hence it is assuming that errors are there so it is not processing the action, than it displaying the busy indicator.


Here’s the explanation for the reported behavior: 

After removing the custom error section, then it is working as expected. We have suggested user to make the changes to design. When user launches the modal window, it has to hide the error section from UI.

Published November 7, 2016 - Updated November 12, 2016

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