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Support Article

Attachments do not display in Search option in Case Work portal



Incorrect attachment count displays  when searching with work object ID and Content search property value.

Error Messages

Not Applicable

Steps to Reproduce

Not Applicable

Root Cause

The pyAttachmentcount was set to 3 in the pySetParamsBasedOnTypeOfWork data transform. Hence, the attachment count always displayed as 3 when searched with the work object ID. This was despite the presence of a large number of attachments in the corresponding work object.


Perform the following local-change:
  1. Save as the pySetParamsBasedOnTypeOfWork data transform in to the application specific class.
  2. Change the pyAttachmentcount to a higher value such that on searching with the work object ID, the attachment count is obtained that is in the work object. For Content search, only attachments with the search text is displayed in the Attachment count.

Published December 2, 2021

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