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Support Article

AttachNote activity clears Page

SA-18427

Summary



We use the pyAttachingScreenNote flowAction to add notes to a workObject, it calls the AttachANote activity. When this acitivty executes it deletes the CustomerAccounts page under pyWorkPage.

Attached:
- tracer
- screens


Error Messages



There is no error at tracer


Steps to Reproduce



Creating a note causes this problem, as step 4 of the activity gets primary page from database the clipboard gets cleared.


Root Cause



A defect in Pegasystems’ code or rules.

In the step4 of AttachNote activity, there are two when conditions. The second when condition always returns false as there is no parameter PageName. 
 
(Param.PageName != "") && (@PrimaryPageName(tools)== Param.PageName)


As this returns false, Activity will perform Obj-Open-By-Handle which is replacing existing pyworkpage details which is not expected.

 

Resolution



Apply Hfix-25550 - Setting PageName param as inshandle is set so that AttachNote will not reopen the workpage
 

 

Published March 18, 2016 - Updated October 8, 2020

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