Support Article
Audit comments are not saving with Obj-Save WriteNow
SA-22529
Summary
User tried adding audit comments but somehow it’s not coming in the Audit section of Case management.
Error Messages
Not Applicable.
Steps to Reproduce
1) Use Obj-Open-By-Handle to open any WorkObject (WO).
2) Call Work-.AddHistory.
3) Do Obj-Save with WriteNow.
4) Validate the WO Audit History.
Root Cause
Obj-Save WriteNow does save on current step page. As the WO Audit history will not be in pyWorkpage its not getting updated to WO Audit History and require explicit commit.
Resolution
Here’s the explanation for the reported behavior:
Use Commit method.
Published May 4, 2016 - Updated October 8, 2020
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