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Support Article

Audit comments are not saving with Obj-Save WriteNow

SA-22529

Summary



User tried adding audit comments but somehow it’s not coming in the Audit section of Case management.


Error Messages



Not Applicable.


Steps to Reproduce



1) Use Obj-Open-By-Handle to open any WorkObject (WO).
2) Call Work-.AddHistory.
3) Do Obj-Save with WriteNow.
4) Validate the WO Audit History.


Root Cause



Obj-Save WriteNow does save on current step page. As the WO Audit history will not be in pyWorkpage its not getting updated to WO Audit History and require explicit commit.

Resolution



Here’s the explanation for the reported behavior:

​Use Commit method.

 

Suggest Edit

Published May 4, 2016 - Updated October 8, 2020

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