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The Audit tab in a case does not display any data



The Audit tab in a case does not display any data. This occurs in the production environment and works fine in the development and validation environments.

Error Messages

Not Applicable.

Steps to Reproduce

Open a case and click the Audit tab.

Root Cause

A software use or operation error.
The production level in the production environment was set to 1:Experimental instead of 5:Production.


Make the following change to the operating environment

Set the production environment level to level 5:Production.


Published July 24, 2018 - Updated October 8, 2020

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