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Support Article

Audit trail displays entire email content

KCP-875

Summary

Audit trail displays the entire content of an email after updating Pega 8.3.2 to Pega 8.3.3.

 

Error Messages

Not Applicable

 

Steps to Reproduce

Send an email to Listener that creates a case.

 

Root Cause

A defect in Pegasystems’ code or rules that results in the entire content of an email being written to .pyNote, which ultimately is used to source the memo for the History entry.

 

Resolution

This behavior is addressed in Pega 8.3.4.

Suggest Edit

Published December 2, 2021

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