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Audit trail displays entire email content



Audit trail displays the entire content of an email after updating Pega 8.3.2 to Pega 8.3.3.


Error Messages

Not Applicable


Steps to Reproduce

Send an email to Listener that creates a case.


Root Cause

A defect in Pegasystems’ code or rules that results in the entire content of an email being written to .pyNote, which ultimately is used to source the memo for the History entry.



This behavior is addressed in Pega 8.3.4.

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Published December 2, 2021

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