Support Article
Audit trail displays entire email content
Summary
Audit trail displays the entire content of an email after updating Pega 8.3.2 to Pega 8.3.3.
Error Messages
Not Applicable
Steps to Reproduce
Send an email to Listener that creates a case.
Root Cause
A defect in Pegasystems’ code or rules that results in the entire content of an email being written to .pyNote, which ultimately is used to source the memo for the History entry.
Resolution
This behavior is addressed in Pega 8.3.4.
Tags:
Published December 2, 2021
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