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Support Article

Audit trail is not getting updated properly

SA-38767

Summary



User upgraded from PRPC 6.3 version to Pega 7.2.2 version.

User able to find erroneous data in audit trail. User is able to see "70" in description of audit trail in upgraded Pega 7.2.2 version, where issue is not replicable in PRPC 6.3 version.


Error Messages



Not Applicable


Steps to Reproduce



1. Create a case by providing valid account number.
2. Submit process potential duplicates screen.
3. Submit Qualify disputes screen.
4. Check the audit tab in claim details screen.


Root Cause



In the flow, audit history "70" is getting added which is a final rule.

Resolution



Apply HFix-34627.

Suggest Edit

Published July 21, 2017 - Updated December 2, 2021

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