Support Article

Authentication error when trying to login to PEGA 7.2



We have migrated our application from PRPC 6.3 to PEGA 7.2. We are able to login to designer studio but not able to login to our end user external portal.

Error Messages

Authentication failed because the constructed Data-Admin-Operator-ID instance failed to pass validation. The most likely cause for this is that your Data-Admin-AuthService record attempts to map directory attributes to PROPERTIES THAT DO NOT BELONG TO DATA-ADMIN-OPERATOR-ID class. Check your D-A-AuthService record for bad entries or typos.

Steps to Reproduce

Login to end user external portal, It will not allow to login.

Root Cause

Issue with access group, Application of the acces group is mapped wrongly.


Updated the application of the access group “GSRP:Unauthenticated” such that it triggers PEGA 7 ruleset versions.
This access group is called in requestor type “BROWSER”.

Published December 16, 2016 - Updated February 10, 2017

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