Support Article
Authentication error when trying to login to PEGA 7.2
SA-31516
Summary
We have migrated our application from PRPC 6.3 to PEGA 7.2. We are able to login to designer studio but not able to login to our end user external portal.
Error Messages
Authentication failed because the constructed Data-Admin-Operator-ID instance failed to pass validation. The most likely cause for this is that your Data-Admin-AuthService record attempts to map directory attributes to PROPERTIES THAT DO NOT BELONG TO DATA-ADMIN-OPERATOR-ID class. Check your D-A-AuthService record for bad entries or typos.
Steps to Reproduce
Login to end user external portal, It will not allow to login.
Root Cause
Issue with access group, Application of the acces group is mapped wrongly.
Resolution
Updated the application of the access group “GSRP:Unauthenticated” such that it triggers PEGA 7 ruleset versions.
This access group is called in requestor type “BROWSER”.
Published February 11, 2017 - Updated October 8, 2020
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