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Support Article

Authentication failed Error on LDAP setup

SA-17589

Summary



After LDAP Authentication is setup, error occurs when trying to log in.
 

Error Messages



2015-10-20 12:45:11,041 [ WebContainer : 6] [ STANDARD] [ x] (.authentication.SchemePRCustom) ERRORx|x - Authentication failed because the constructed Data-Admin-Operator-ID instance failed to pass validation. The most likely cause for this is that your Data-Admin-AuthService record attempts to map directory attributes to PROPERTIES THAT DO NOT BELONG TO DATA-ADMIN-OPERATOR-ID class. Check your D-A-AuthService record for bad entries or typos.


Steps to Reproduce



Log in to system using PRWebLDAP1 servlet.


Root Cause



A software use or operation error. In prsysmgmt (SMA), the following logger is enabled:

com.pega.pegarules.authentication

The following error is generated in logs:


<PZ__>The page contains an undefined property: Operator.LastNameSrch
The page contains an undefined property: Operator.FirstNameSrch
The page contains an undefined property: Operator.MgrID
Validation failed: Errors Detected.</PZ__>

These properties were saved in a ruleset which was not available during authentication.

Resolution



Re-save the Properties in to a ruleset which is accessible during Authentication.

Published January 31, 2016 - Updated October 8, 2020

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