Support Article

Authentication failed for listener



The listener's authentication failed. A JMS MDB Listener has been created but at startup, said listener is failing.

Error Messages

2016-09-28 09:43:54,929 [AResourceAdapter : 1] [ STANDARD] [ ] [ ] (vices.listener.ListenerWrapper) ERROR - Failed to start listener: .MyDBListener, Authentication failed for listener: .MyMDBListener
From: (A56B7F04668C2D04C1636E49C719F51BD)
2016-09-28 09:43:54,937 [AResourceAdapter : 1] [ STANDARD] [ ] [ ] (tener.ListenerStateManagerImpl) ERROR - Failed to create MDB Listener Failed to start listener: .MyMDBListener
From: (A8B6B3C1D2B43D578AC0E04564D91B411)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(
at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(
at sun.reflect.DelegatingMethodAccessorImpl.invoke(
at java.lang.reflect.Method.invoke(


Steps to Reproduce

Not applicable

Root Cause

The Service Package associated with JMS MDB Listener has been configured to use authentication:

But the arriving request message doesn't contains authentication credentials.



A local change has been implemented. The Service Package has been modified to uncheck authentication as it is not required in this case.


Published October 13, 2016 - Updated October 23, 2016

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