Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Authentication issues on DT1 Server



Error occurs and all the Connect-SOAP rules fail. Additionally, unable to save an authentication profile.

Error Messages

Caught unexpected Throwable during SOAP Connectivity Test: SSL configuration: unable to instantiate JSSE socket factory with current inputs

Error in the Tracer: Failed to get password from password source loaction " in Rule-Connect-SOAP ValidateInfrastructure.

Error when saving the Authentication profile: Save failed - Java Exception:

Java Exception: arn:aws:kms:eu-west-1:97XXXXXXXXX:key/96XXXX-XXXX-XXXX-XXXX-XXXXXXXXXX is disabled. (Service: AWSKMS; Status Code: 400; Error Code: DisabledException; Request ID:XXXXX)"

Steps to Reproduce


Root Cause

A personal KeyStore was used to encrypt data that was disabled and which was not to be used.


Here's the explanation for the reported behavior:

This error is related to a deliberately disabled key in AWS.

By default, Pega Cloud does not perform such actions.

As a local-change, manage the user's own key as required.

Published August 19, 2019 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us