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Support Article

Authentication Timeout challenge screen issue



PRPC developer configured the session timeout options in the Custom authentication service WebLDAP1 and using the "Use PegaRules Timeout" and given a Timeout challenge stream.

But the system behavior is incorrect and shows the end user portal the default authentication timeout options instead of using the htlm rule passed in the Timeout challenge stream

Error Messages



Steps to Reproduce

1. Configure the session timeout options in the Custom authentication service WebLDAP1 using the "Use PegaRules Timeout" & specify custom 'Timeout challenge stream'
2. After authentication timeout check whether the system shows the configured authentication challenge screen or not.

Root Cause

Above solution may lead to data loss, if user session is timed out while there is an unsaved work. The solution is to use pxSessionTimer, which prevents the data loss.


The solution is using the pxSessionTimer that alerts the user before the session timeout, hence the data loss is avoided. This is documented in the below article.


Published January 31, 2016 - Updated October 8, 2020

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