Support Article

Authorisation issue for Facebook response on CS Social engagem

SA-36188

Summary



Cannot authorize a Social Customer Service Representative (CSR) to respond to questions posted on the Facebook page.


Error Messages



Direct Message not sent. You are not authorized to publish to the Facebook Page. Please contact the administrator.


Steps to Reproduce



Not applicable


Root Cause



The operator id of the Social CSR had a period in the Id.

No special characters can be used to authorize access to the Facebook application in the Social Engagement portal.


Resolution



Change the operator to remove the period allowed authorization of the operator to respond to questions posted on the Facebook page.

Published April 7, 2017 - Updated April 27, 2017

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