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Support Article

Auto-answer functionality not working after upgrade CTI



Interaction not launched on inbound call post installation of CTI

This is happening most of the times.

PRPC : 7.1.8
CPMC: 7.1.3
Pega Call Engine:

Error Messages

Not applicable

Steps to Reproduce

1. Log into CTI.
2. Place an inbound call.
3. Auto launch interaction not happening.

Root Cause

A defect in Pegasystems’ code that caused remote link trying to answer on a remote thread where session or softphone not available.


Apply HFix-28863.


Published August 25, 2016 - Updated December 2, 2021

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