Auto-answer functionality not working after upgrade CTI 126.96.36.199
SummaryInteraction not launched on inbound call post installation of CTI 188.8.131.52.
This is happening most of the times.
PRPC : 7.1.8
Pega Call Engine: 184.108.40.2063
Error MessagesNot applicable
Steps to Reproduce1. Log into CTI.
2. Place an inbound call.
3. Auto launch interaction not happening.
Root CauseA defect in Pegasystems’ code that caused r
emote link trying to answer on a remote thread where session or softphone not available.
Published August 11, 2016 - Updated August 25, 2016