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Support Article

Auto-answer functionality not working after upgrade CTI 7.1.3.4

SA-26663

Summary



Interaction not launched on inbound call post installation of CTI  7.1.3.4.

This is happening most of the times.


PRPC : 7.1.8
CPMC: 7.1.3
Pega Call Engine: 7.1.4.543


Error Messages



Not applicable
 

Steps to Reproduce



1. Log into CTI.
2. Place an inbound call.
3. Auto launch interaction not happening.


Root Cause



A defect in Pegasystems’ code that caused remote link trying to answer on a remote thread where session or softphone not available.

Resolution



Apply HFix-28863.

 

Published August 25, 2016 - Updated December 2, 2021

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