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Support Article

Auto Close functionality does not refresh the worklist

SA-80618

Summary

Auto Close functionality does not refresh the worklist.


Error Messages



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Steps to Reproduce

  1. Create a user worklist with some cases
  2. Open a case and update the case with some information. User Auto Close in the flow action rule
  3. Perform Finish Assignment. The user is redirected to the user worklist
     

Root Cause



An issue in the custom application code or rules. The Auto Close harness closes the current tab and the previous tab is displayed. 


Resolution



Here’s the explanation for the reported behavior:

The 
Auto Close harness which is added in the flow action of the assignment is restricted to that flow and does not refresh the previous tab. Instead, a refresh button can be added above the worklist to get the updated work items.



 

Published August 19, 2019 - Updated December 2, 2021

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