Support Article

Autocomplete field is not working properly



User has outlook plugin for their Application.

Here after the application is loaded in the UI form rendered in the Outlook, when pressing down key in the auto complete field, it does not list the options instead a script error is thrown.

Error Messages

Script Error: Unable to get property 'getActiveRowIndex' of undefined or null reference.

Steps to Reproduce

1.Install the Pega Outlook Plugin for Outlook.
2.Click on Login Button in Ribbon.
3.Connect to the application.
4.While the harness is loading, click the autocomplete multiple times randomly without any time to refresh.

See the script error saying unable to getActiveRowIndex of Undefined as shown below:

Root Cause

Error popup is due to null pointer exception in the autocompleteag js.


Apply HFix-32774.
Description of Changes:
Added null checks for gridobj in autocompleteag.

Published March 8, 2017 - Updated March 22, 2017

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