Available Pega Call icon does not have "Green" dot on it
Unable to determine if the user is in the Ready state since a green dot is not present.
Different color dots specify the different statuses.
Red dot on the Phone Icon is for Unavailable status
Orange dot on the Phone Icon is for Available status
Steps to Reproduce
Place a call and review the icon color
A defect in Pegasystems’ code or rules.
Change as per the product. A hotfix was produced to include the red or green dots. This hotfix introduced latency in the system.
Apply the following hotfixes:
- HFix-53099 (for the red or green dot)
- HFix-53943 (for latency)