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Support Article

Available Pega Call icon does not have "Green" dot on it

SA-82854

Summary



Unable to determine if the user is in the Ready state since a green dot is not present.

Different color dots specify the different statuses.


For example,

Red dot on the Phone Icon is for Unavailable status

Orange dot on the Phone Icon is for Available status


Error Messages



Not Applicable


Steps to Reproduce



Place a call and review the icon color


Root Cause



A defect in Pegasystems’ code or rules.

Change as per the product. A hotfix was produced to include the red or green dots. This hotfix introduced latency in the system.



Resolution



Apply the following hotfixes:
  1. HFix-53099 (for the red or green dot)
  2. HFix-53943 (for latency)
Suggest Edit

Published December 2, 2021

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