Support Article
Available Pega Call icon does not have "Green" dot on it
SA-82854
Summary
Unable to determine if the user is in the Ready state since a green dot is not present.
Different color dots specify the different statuses.
For example,
Red dot on the Phone Icon is for Unavailable status
Orange dot on the Phone Icon is for Available status
Error Messages
Not Applicable
Steps to Reproduce
Place a call and review the icon color
Root Cause
A defect in Pegasystems’ code or rules.
Change as per the product. A hotfix was produced to include the red or green dots. This hotfix introduced latency in the system.
Resolution
Apply the following hotfixes:
- HFix-53099 (for the red or green dot)
- HFix-53943 (for latency)
Published December 2, 2021
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