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Support Article

Back Button on a TabbedScreenFlow7 does not work

SA-4778

Summary



Back Button on a TabbedScreenFlow7 and TabbedScreenFlow is not working properly on a Mobile device, but it is working fine on desktop browser.

Error Messages



Not Applicable.


Steps to Reproduce



Hit on back button from a tabbed screen flow on a mobile device.


Root Cause



In the PerformScreenflow in _mobile ruleset for the back button an activity is configured and thus it is working fine.
However for TabbedScreenflow for _mobileruleset, Pega do not have this activity instead finish assignment is called.


Resolution



This issue is resolved through the following local change: 

1) Create a ruleset _mobile. that is if your application ruleset is XYZ, create a ruleset called XYZ_mobile and have the prerequisite ruleset as Pega-Mobile (latest version).
2) Do not include this application rulesets, this will be included to users ruleset stack, when its mobile device automatically.
3) 'Save as' the harness called tabbedscreenflow from pega-mobile_mobile ruleset to your applicationspecific _mobile ruleset.
4) Update the back button on this harness to call an activity called " GoToPreviousTask" in actions tab and remove the event called finishAssignment, include a configuration similar to PerformScreenflow pega-mobile_mobile ruleset.
Suggest Edit

Published February 17, 2016 - Updated October 8, 2020

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