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Support Article

BadClassDefinition on running Realtime event enabled Campaign

SA-94413

Summary



BadClassDefinitionException occurs on executing a Realtime event enabled Campaign with or without audience.


Error Messages



[PegaRULES-Batch-24] [STANDARD] [ ] [XXXX:DEV] (egamkt_engine_pegamktutilities) ERROR   - PegaMKTUtilities.getClassKeys - unable to open class true 
[PegaRULES-Batch-24] [STANDARD] [ ] [XXXX:DEV] (rd.utils.CommonUtils) ERROR   - Error in determining tenant visibility for the class true 
com.pega.pegarules.pub.database.BadClassDefinitionException: Database-BadClassDef  true



Steps to Reproduce



Initiate the event to execute the Campaign.


Root Cause



A defect in Pegasystems’ code or rules.
The current logic to obtain the Offer details, did not validate for purged classes.



Resolution



Apply HFix-57578.
Suggest Edit

Published January 14, 2020 - Updated December 2, 2021

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