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Support Article

Base calendar changes do not reflect on user's calendar



User updates the Calendar rule used as the base for a user's calendar. However, the updates are not reflected on the user's calendar until the base calendar is re-selected for each individual user.

Error Messages

Not Applicable

Steps to Reproduce

Update the base calendar such that it includes a new holiday.

Root Cause

This behavior is as per the Pega product design.


Here’s the explanation for the reported behavior: Updates to individual fieldworker calendars are expected to be made at the field worker level. In the most recent release, the functionality is updated to include messaging to inform the user of this expectation.


Published March 19, 2020 - Updated December 2, 2021

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