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Support Article

Benefit cost share value not visible until placed into edit mode

SA-40728

Summary



Clicking the Cost Share tab during the benefits configuration does not display the cost share values. The values are displayed after clicking Actions menu and selecting Edit Cost Shares.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create a product
  2. On the Configure Benefits screen - click a benefit and click the Cost Share tab


Root Cause



A defect in Pegasystems’ code or rules. Benefit cost shares are not visible on product when it is modified on product template on pharmacy category.

Resolution



Apply HFix-35438

Published August 17, 2017 - Updated December 2, 2021

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