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Support Article

Benefit Set autocomplete search is case sensitive

SA-20326

Summary



Auto-complete is case sensitive when selecting Benefit Set in Product Template screen.

Error Messages



Not Applicable

Steps to Reproduce



1. Log in to Product Composer System (PCS) with appropriate credentials.
2. Select Create Product Template from the menu.
3. In the Benefit Set autocomplete fields, search for a benefit set by changing the case of the search characters.

Root Cause



It is an expected behavior.

Resolution



Here’s the explanation for the reported behavior:
The benefit sets are very limited when compared to other entities like benefit, and so on. An expert search has to be performed rather than a simple search in autocomplete. This is the reason for the case sensitivity of benefit set autocomplete.
To remove the case sensitivity, remove the filter titled “G” from ListOfBenefitSets report definition, and save the rule in a custom implementation ruleset. As an alternative, keep that G filter, but open the gear icon and select Ignore case as shown below. This will return all the benefit sets irrespective of the casing.

Suggest Edit

Published March 3, 2016 - Updated October 8, 2020

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