Support Article

BIX extract takes a long time to finish



A BIX Extract is configured to run via an agent and takes over half an hour to finish.

Error Messages

Not applicable

Steps to Reproduce

 Create an extract that pulls upwards of 100,000 records.

Root Cause

A defect or configuration issue in the operating environment. The node where BIX is running is not configured properly for optimal extract performance.


Include a node dedicated to BIX processing that will not be used. In the prconfig.xml file for this node, include the following entries:

<env name=“compatibility/BIXUseOptimizedClipboardXML” value= “true” />
<env name=“compatibility/BIXdisableForwardChaining” value= “true”>
<env name=”compatibility/BIXdisableBackwardChaining” value = “true” />
<env name="declarative/enabled" value= "false" />

Published August 17, 2016 - Updated August 23, 2016

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