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Support Article

BIX Extracts files are not sent to the SFTP Server

SA-86738

Summary



The Business Intelligence Exchange (BIX) extract files are not stored in the SFTP server. This occurs despite configuring rules to send the extract files to the SFTP server.


Error Messages



Not Applicable


Steps to Reproduce



Configure rules, in the Pega application, to send the BIX extracts to the SFTP server.

For more information to configure the rules, refer to: https://community.pega.com/sites/default/files/help_v74/engine/bix/bix-defining-ftp-data-tsk.htm.



Root Cause



The BIX/SharedPath value was  incorrect.


Resolution



Perform the following local-change:
  1. Change the path for BIX/SharedPath to //usr/local/tomcat/work/sync-data/bix. The BIXFTPListener processes the file; however, the file processing fails with the below error message:

    com.pega.pegarules.pub.PRRuntimeException: Failed check sum validation for
     
  2. Add the below Dynamic System Settings (DSS) such that the above error does not display.

    Owning Ruleset: Pega-RULES
    Purpose: BIX/ignoreValidation
    Value: true
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Published December 2, 2021

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