Support Article
BIX Files are not created after extract data is performed
SA-39017
Summary
BIX Files are not created after agent performs extract data using BIX.
Error Messages
[ PegaRULES-Batch-2] [ STANDARD] [ your_ruleset:01.02.01] ( internal.async.AgentQueue) ERROR - Agent [your_agent] activity [your_agent_activity] queue number [0] disabled due to execution errors ErrorMsg: com/pega/apache/log4j/spi/ThrowableInformation
[ PegaRULES-Batch-2] [ STANDARD] [ your_ruleset:01.02.01] ( internal.async.AgentQueue) ERROR - Agent [your_agent] activity [your_agent_activity]
Steps to Reproduce
Run extract data on agent using BIX.
Root Cause
A defect in Pegasystems’ code or rules. Exception processing classes are sometimes incorrectly loaded. They should be pre-loaded at start-up using the configuration parameters defined below.
Resolution
Perform the following local-change:
Add the below entries to the prconfig.xml file.
<env name="initialization/preloadengineclasses" value="com.pega.apache.log4j.spi.ThrowableInformation" />
<env name="initialization/preloadengineclasses" value="com.pega.pegarules.priv.util.StackTrace" />
Published July 14, 2017 - Updated October 8, 2020
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