Support Article

BIX Files are not created after extract data is performed

SA-39017


Summary



BIX Files are not created after agent performs extract data using BIX.

Error Messages



[ PegaRULES-Batch-2] [ STANDARD] [ your_ruleset:01.02.01] ( internal.async.AgentQueue) ERROR - Agent [your_agent] activity [your_agent_activity] queue number [0] disabled due to execution errors ErrorMsg: com/pega/apache/log4j/spi/ThrowableInformation
[ PegaRULES-Batch-2] [ STANDARD] [ your_ruleset:01.02.01] ( internal.async.AgentQueue) ERROR - Agent [your_agent] activity [your_agent_activity]


Steps to Reproduce



Run extract data on agent using BIX.


Root Cause



A defect in Pegasystems’ code or rules. Exception processing classes are sometimes incorrectly loaded. They should be pre-loaded at start-up using the configuration parameters defined below.

Resolution



Perform the following local-change:

Add the below entries to the prconfig.xml file.


<env name="initialization/preloadengineclasses" value="com.pega.apache.log4j.spi.ThrowableInformation" />
<env name="initialization/preloadengineclasses" value="com.pega.pegarules.priv.util.StackTrace" />

Published June 6, 2017 - Updated July 14, 2017


0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.