Support Article
Blank page displayed on closing the Work tab
SA-35380
Summary
When user logs in under a specific user group and opens a work object, when closing without comitting, the screen blanks out and does not redraw the work object.
Error Messages
Not Applicable
Steps to Reproduce
Attempt to close the workobject.
Root Cause
A defect in Pegasystems’ code or rules.
Tab close was throwing error from mruCacheObject.
Resolution
Apply HFix-33029.
Description of Changes:
- Removed setting mru to null in startTrackingMRU.
- Modified code related to multiDocConflictDialogTemplate and decodeCrossScriptingFilter in the fix.
Published April 10, 2017 - Updated October 8, 2020
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