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Support Article

Blank page displayed on closing the Work tab



When user logs in under a specific user group and opens a work object, when closing without comitting, the screen blanks out and does not redraw the work object.

Error Messages

Not Applicable

Steps to Reproduce

Attempt to close the workobject.

Root Cause

A defect in Pegasystems’ code or rules.

Tab close was throwing error from mruCacheObject.


Apply HFix-33029.

Description of Changes:

  • Removed setting mru to null in startTrackingMRU.
  • Modified code related to multiDocConflictDialogTemplate and decodeCrossScriptingFilter in the fix.

Published April 10, 2017 - Updated October 8, 2020

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