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Support Article

Blank page downloads on Designer Studio



The blank.htm page download occurs in a series of places (For example, opening rules, closing rules) on Designer Studio. 

Error Messages

blank.htm downloaded on the browser

Steps to Reproduce

  1. Open or Close a rule
  2. Open an interaction on the Interaction portal

Root Cause

A defect or configuration issue in the operating environment. Content type is incorrectly set.


Perform the following local-change in the Web.xml file: 
Add the below Mime mapping to the request:


Published October 22, 2019 - Updated December 2, 2021

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