Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Blank screen and NPE on screen after Save then Function F5

SA-40293

Summary


User upgraded from Pega 7.18 to Pega 7.2.2. If user opens any assignment on Pega 7.2.2, clicks the save button and then Function F5 (PF5) they see a null pointer exception (NPE) on the screen. When user clicks on OK in the exception popup it is displaying a blank case content screen.


Error Messages



Nullpointerexception in safeurl(key,value)


Steps to Reproduce



Open any assignment of 7.2.2. cases, click Save then press PF5. The assignment doesn't get refreshed.


Root Cause



There are some null parameters on the stored parameter page that is causing the issue. We need to remove null and undefined parameters from parameter page in loadDeferredDoc API. Also some invalid parameters related to tracker and grid filtering are also contributing to the issue.

Resolution



Apply HFix-34925 for the null pointer exception issue and Hfix-35462 for the Blank screen issue.

Suggest Edit

Published August 26, 2017 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us